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Supervisor’s Toolkit

 Course Description

Module 1: Supervision, What Is It? Learn to define effective facilities supervision; identify the roles and responsibilities of supervisors; and understand four key functions of supervision.
Module 2: It’s More Than “Adminis-trivia.” Learn to understand the supervisor’s role in administering organizational policy and procedures; recognize the legal considerations in the facilities environment; and gain an awareness of resource management.
Module 3: Communication, Let’s Talk! Identify barriers to effective communication; demonstrate communication skills; and understand your role in the communication process.
Module 4: If It Weren’t for the People. Understand the importance of developing and maintaining effective relationships with others in the workplace; examine the different types of relationships that exist in the workplace; and identify strategies and skills for improving relationships with others.
Module 5: Motivation and Performance. Identify methods of training and developing employees; ascertain methods of positive reinforcement; and understand the importance of performance management and evaluation.
Module 6: Customer Service Triangle. Learn to create a basic understanding of the three major aspects of customer service process, experience, and recovery; examine the role of the supervisor in customer service; and help participants identify areas for improvement in service delivery in their organizations.
Module 7: Leadership-Tools for success. Master techniques to understand critical elements of leadership; transition from managing, to managing and leading; and understand your own preferred leadership style.

Pictures from Past Events

The University of Memphis
Memphis, TN
January 25-29, 2016

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Old Dominion University
Norfolk, Virginia
October 19-23, 2015

ODU Toolkit

 

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The University of Tennessee-Martin
Martin, TN
July 20-24, 2015

Supervisors Toolkit 2015 Martin July 20-24

 

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Medical University of South Carolina

June 1-5, 2015

Toolkit at MUSC

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Austin Peay State University

Clarksville, TN  

Supervisors Toolkit Austin Peay1

 

 

 

 

 

 

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The University of Tennessee, Knoxville

November 3 – 7, 2014

2014-11-07 01.28.39

 

 

 

 

 

 

 

 

For More Information:

Any questions regarding SRAPPA Supervisor’s Toolkit offerings, please contact Casey Charepoo at the Georgia Institute of Technology (404) 385-0656 or kourosh.charepoo@facilities.gatech.edu .